Twitter's Broken Account Recovery System

I'm not going to be advertising this post on my Twitter account, @Icystorm9, for one reason: I have been locked out of that account.

On Wednesday, June 14th, I sent a picture of a hedgehog to fellow user @Official_Leda before I headed to town for the day. So I went to town, got some food, and went to the library, which is where I was going to be hanging out that day. When I got there, I logged into the public WiFi so I could read my Twitter timeline. When I tried to open the app, though, I got a big old popup saying that my account had been locked.

No big deal, I'll just prove that it's me by stating my birthdate and some other information that others cannot see. Oh, that's not how I can unlock my account. I have to change my password using either my contact email or my phone number.

Now my phone number was not an option, since I got a new one just a few days prior and I forgot to update it. And the email address wasn't an option, since I forgot the password and the mail.com support team is also the least helpful it could possibly be. I actually tried to change my Twitter account's contact email, but Twitter has this stupid rule that only one account can be assigned to any email address at a time. That's an issue; I have another account assigned to that email (@CPSecretsofCP, my most popular blog's notification account). So I didn't want to bother changing the emails of 50 different accounts. Since I didn't want to, I didn't.

But I could have fixed this if I wanted to. Most of that was my fault, except for Twitter's one account per email rule. That should be fixed. But even that can be forgiven; neither Twitter nor I expect any normal person to have more than one Twitter account, so this shouldn't be too big of a deal.

But do you know what cannot be forgiven? Their support system. They don't have an email address that you could easily contact and have your issue solved relatively simply. You have to file a stupid ticket. Pick a category and describe your issue.

Look at this trash. You can't even talk to support until you pick a category. What happens if your issue doesn't fit into one of these categories? Well, I guess you're out of luck.

So alright, I don't like this method, but you gotta do what you gotta do sometimes, right? Okay. So I'm filling out this stupid ticket, which looks a bit like this.

So I fill out this form. The first question, "Where are you experiencing this issue?", is very vague. The question itself isn't, but the answers are. TweetDeck is not an option. It doesn't ask what type of device. I can't pick "Twitter App for Motorola Moto-G XT1028." I have to pick "Twitter for Android," because I definitely have the latest version of the app. I try not to do that. 

So anyway, I pick Twitter for Android, and now there's a box where I have to describe why I should get my account back, as if I should have to explain why I should have access to my account and I totally didn't click "don't have access to either of these" less than a minute ago. Then I type in my name, my main email (icystorm9here@gmail.com, yall should email me some time), and my new phone number. I'm human, so I click the checkbox. Then I click send. All good. I should get my account back in a matter of hours.

But that's not what happens. I wait. I wait. I wait some more. I wait over 48 hours for Twitter Support to send me an email with how to reset my password. After 2 entire days and then some, I'm tired of this. I send another appeal, making it more clear that I can't access my old phone number or icystorm9here@doglover.com, even going so far as to explain in detail why that is not an option. I then fill out the form again, making sure that everything is exact and nothing can be misread or misunderstood. I click send. I wait another 2 days. Nothing. Well how about another day after that? Still nothing. How about one more day? Nothing. Whatever, I'll just wait a few more hours. My account was locked on Wednesday, June 14th, at approximately 11:30 AM. I sent my first appeal in that same day at 12:13 PM. It is now Tuesday, June 20th, at 9:37 PM. I have yet to get a reply back from support. I am filling out yet another appeal. This is what the "Description of Problem" box reads.

"My account has been locked for 6 days now. Over 150 hours. A little over 9154 minutes. I cannot change my password because I changed my phone number and forgot to edit my settings. I lost access to that email a while ago, but I didn't bother because of your awful rule that only one account can use a certain email address at a time. So now I'm locked out and I have no way to change my password. I've filed 3 appeals so far and I haven't gotten a reply from a single one of them. I can prove that I'm me; the link in that bio (bit.ly/IcystormsIgloo) is a blog that I own. I can post about how I was locked out of my account. Remember, this is my personal blog and only I have access to it. I am writing a post at this very moment about how and why I cannot log into my account via the methods given to me. Go read it. Please. I'm tired of your unhelpful support tickets and ignoring of my appeals."

So I guess I'll see what happens next. I may have to call their support phone number in a few days, but the wait is supposedly 18 minutes, and that takes up a good amount of PagePlus credit. Just please, Twitter, give me access to my account again. 

E3 Wishes and Expectations - Capcom

Hey, here's a pic that I stole from the trailer for the Mega Man Legacy Collection, which makes sense, because that game is in this post.

I hope Capcom can bring some cool things to the Electronic Entertainment Expo.

First of all, I want more info on the Mega Man bundle that's coming out. I'm hoping they announce ports for the Wii U, Switch, Vita, and 3DS, with the 3DS being the least important to me of the 4.

This smart fellow right here agrees with me.

I also hope Resident Evil 7 is announced for the Switch. That would be great. I don't expect any extra features, but just being able to play that game wherever would be great.

Speaking of Resident Evil, if Nintendo talks about the Switch Virtual Console, Capcom should announce that Resident Evil 2 for the N64 (or possibly even the GameCube version) will be available. That would be neat.

Also, they need to announce a new Capcom vs. SNK game, for all 3 major platforms and the Vita. That would be amazing. I would buy that 50 times over. Actually, no I wouldn't; but you get the point. Capcom, make a new Capcom vs. SNK.

I actually have no idea what to expect from Capcom. There's so much they could do. I think they'll talk about the Mega Man Legacy Collection 2 a bit, but other than that, I don't have a clue. I guess I'll just wait to find out.

E3 Wishes and Predictions - Electronic Arts

I wish Electronic Arts would go out of business, but that's not happening, so here's what I want from them at E3.

Electronic Arts should clarify if Fifa 18 on the Switch runs in Frostbite or not. That's very important information to state. I hope it does run in Frostbite, but I don't know.

Then I want more information on Star Wars Battlefront 2, so I know if it's worth buying or not. I also want a port to the Switch, but we'll see.

Here's the cover of Battlefront 2 from the Battlefront series that people actually like.

And finally, Mass Affect Andromeda for the Wii U. Even if it's a cut down version, it's at least something. And the Wii U can definitely run graphics like that; heck, the OG Xbox probably can.

But what do I expect from Electronic Arts? Well, let's see.

The Switch version of Fifa 18 is running in the Xbox 360 engine. Battlefront 2 is only on Xbox One and PS4, not the Switch, and it's not as good as the original Battlefront 2. Mass Affect Andromeda is being forgotten; nobody will even mention it.  They'll probably talk about Madden and some other boring sports games or something. That's about it.

I don't like Electronic Arts; but I hope they can at least have an interesting show.

E3 Wishes and Expectations - Ubisoft

So Ubisoft is going to be at E3. What do I want from Ubisoft?

First of all, I want to know more about Rayman Legends: Definitive Edition for the Switch. I want to know what's different from the original for the Wii U and the Vita. 

I also want to hear if there's a new Just Dance game coming out. I probably just disappointed a bunch of hardcore gamers, but they're fun at parties. They shouldn't be 40 bucks, though.

I also want Ubisoft to announce the Switch version of Fractured But Whole. I wouldn't buy it, but the more games on the console, the better. Wii U and Vita ports wouldn't hurt either.

And I hear the company is making a brand new series, and that game is going to be announced at E3. I hope it's a story-heavy adventure type game, like Uncharted or The Last of Us. If it is, I hope it's on all 3 main platforms, like I do with a lot of 3rd party games. If it's a reasonable price and on the Switch, I might buy it.

But what do I expect from this company? Well, it turns out that there's already a lineup that looks something like this.

I have never heard of The Crew, much less The Crew 2.

So it looks like there's a new Assassins Creed game (which is easy to predict). Those are released every year.

I've never heard of The Crew 2, so I don't know what that is.

Far Cry 5 will have more details released. I personally don't care too much about that game, but a lot of people do, so I see why they include it.

I still hope that Mario + Rabbids crossover isn't real.

There's Fractured But Whole information being released. I don't think it will be on the Switch at launch, but maybe a bit later.

And there's the untitled new IP. I think it will be pretty cool and interesting, but I frankly don't know at this point.

So it sounds like Ubisoft will have a pretty neat show. I guess we'll have to wait and see. Come back to this site later to read about what I want from Electronic Arts. Yuck. 

E3 Wishes and Predictions - Activision

Here's what I wish for and expect from Activision at E3 2017.

So what I hope for is that Call of Duty WWII is announced for the Switch and Wii U, and then we get a bunch more info on it.

I also want some more info on Crash Bandicoot, although I have a feeling that's in PlayStation's set.

That's really all I hope for from Activision. This is going to be a short post.

I expect more on Call of Duty WWII, but I don't know if it will be released for the Switch, and I'm 100% sure that it's not coming to Wii U. That's a shame.

I think we'll get something on Crash Bandicoot, be it from Activision or Sony.

This may be the most promising company in this series based on what I want compared to what I get. We'll see.

Gee, that was short. Come back later to read about Ubisoft, I think. Bye.